Every refund request will be subject to a Manager Call review and a thorough investigation of payment and call history. Investigation will be completed within 72 hours of refund request.
If Manager approves refund, the client will be issued a check and it will be sent to current address found in our system.
Services are provided on a month-to-month basis and clients may cancel their service at any time at least (3) three days in advance of any upcoming recurring payment. At the time of cancellation, the client is eligible for a refund of their most recent monthly charge collected within the last 30-days.
When canceled according to these terms, the upcoming recurring payment will constitute the final payment due for services rendered.
All services are billed in arrears.
In the credit counseling industry, no company can predict a certain outcome when working on a client’s report. Because of this, we will do our best to assist you with removing inaccurate, incorrect and unverifiable information from your credit report. If for any you are not satisfied with our service, we will refund you the last month of service.